We understand that returns may occasionally be necessary, and we are committed to making the process as smooth as possible.
How to Initiate a Return
To initiate a return, please contact our support team through the "Contact Us" page within 30 days of receiving your product. For quicker resolution, please provide the following information:
- Name on the order
- Order number
- Detailed description of the issue
- Photos illustrating the problem
- Preference for a replacement or refund
Return Policy
- Accepted Returns: We accept returns for all products within 30 days of receiving the order.
- Condition of Items: Products must be in their original condition, with tags attached, and accompanied by a sales receipt.
- Non-Returnable Items: Items that have been used, damaged by the customer.
Return Shipping
- Return Method: We offer free returns for damaged or defective products.
- Return Cost: Free for damaged or defective items.
- Return Window: Returns can be initiated immediately after receiving the product.
Return Procedure
- Contact us via email at support@magasinpep.com to receive the approved return address.
- Prepare your return package: Include a printout of your purchase confirmation email and the returned items.
- Ship the package: Use your local post office or courier service to send the package to our warehouse. Please provide the tracking number from the courier or post office.
Our Address: 8 Rachel Rosing Walk, Manchester, M8 9EN, United Kingdom
Refund Confirmation
Once we receive your returned items, you will receive an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.
Contact Us
If you have any questions or need further assistance, please feel free to contact us.
- Email: support@magasinpep.com
- Address: 8 Rachel Rosing Walk, Manchester, M8 9EN, United Kingdom
- Support Hours: Monday - Friday, 10:00 AM - 06:00 PM (GMT)
